Apple’s PowerBooks and iPods are # 1 in PC World’s reliability surveys – for the second year running, in the PowerBook’s case.
The survey was comprised 35,000 PC World readers. Apple PowerBooks shared laptop honors with Lenovo’s (formerly IBM’s) ThinkPads for support, service and reliability. Somewhat surprisingly, Mac desktops rated less highly.
Customers were satisfied with Mac desktops’ reliability, but the survey results noted, “Apple’s scores for failed components and failed core components slipped into the average range.”