Stan's List

Remember this quote in 1997:

“What would I do? I’d shut it down and give the money back to the shareholders.”

Dell said this about Apple, who likely deserved it then. Who could of guessed the massive turn around?

Now it is Dell who is the faltering company. They have a number of problems, not the least of which is improving customer service. An article by the Associated Press discusses the difficult road ahead for returning CEO Michael Dell. More …

In another article, a 130 year old farm house was determined to have been burned down by owner’s Dell laptop. It was reported by The Consumerist, that all attempts to contact Dell have failed. The owner was quoted as saying

I have tried to call Dell to at least notify them of my problems, but each time I have called I get transferred into an endless loop of “Joe” or “Alan” all speaking a delectable version of English I presume emanates from Bangalore. I have been outright hung up on each time I get someone who speaks a reasonable version of English, or sounds like they might be in charge of something. Promises of call backs have gone, of course, unreturned. More …

Dell did announce a recall of Notebook’s due to fire hazard in 2006

National Public Radio’s Liane Hansen and Laura Sydell discuss, in an audio report, the issues raised in last week’s petition by Steve Jobs asking the music industry to abandon their use of DRM for online digital music. More …

You can listen in either RealAudio or Media Player format.